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Return Policy
Effective Date: 1/1/2006

Software Products

Each first time purchase of Lab Manager software comes with a 90-day money back guarantee. The following conditions must be met in order for the purchaser to be eligible for a refund.

1. Upon receipt of your Lab Manager purchase, you must promptly complete and return the Sales and Warranty Agreement as instructed.
2. Your Lab Manager software must be installed and placed in use promptly after receiving it. If you do not intend to install it immediately, you need to contact Laboratory Systems Group, Inc. and notify us of your intent to delay using the software until a future date.
3. Each first-time purchase of Lab Manager software comes with an initial amount of phone support. (This does not include upgrades or updates). You must make the effort to contact our technical support department during office hours as you have questions or problems in using the software. Most problems are simple and can be solved in just a few minutes.
4. You must use Lab Manager appropriately in your daily business operations for a continuous 90 day period. Our experience shows that once a laboratory uses Lab Manager, the lab will not want to give it up.

If, after this 90 day period, you have complied with or met each of these conditions and are not completely satisfied with your Lab Manager purchase, you may request a refund of your original purchase amount less a 10% restocking fee. Your request must be received by Laboratory Systems Group, Inc. within 30 days of the end of the 90 day trial period (120 days from the purchase date). The refund will be processed upon receipt of all Lab Manager software, manuals and materials at the offices of Laboratory Systems Group, Inc., 1718 E. Rose Lane, Phoenix, AZ 85016. All costs related to returning these materials are the responsibility of the customer, not Laboratory Systems Group, Inc.

In no event will LSG be liable for damages, including loss of profits, lost savings, or any other incidental or consequential damages arising from your use or inability to use the software.

Paper and Other Products

If you have received an incorrect or damaged shipment due to an error on the part of LSG, we will ship you a replacement at no charge to you. We may or may not request the original to be returned to us, depending on the circumstances. If so, we will issue you a pre-paid call tag with which to return the item(s).

For all other returned products (exception: custom-manufactured items such as custom forms which are non-returnable), you have 30 days from the time you receive the product to notify us that you wish to return it. The product is only qualified to be returned if it is in the original box and in like-new condition. There will be a 10% restocking fee with a minimum return fee of $10.00 and shipping charges are non-refundable. Credits will be issued in the form of original payment or credited back to your account to be applied to future purchases, once the returned items have arrived at our location and been inspected.