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Support

Power Surges Sudden Personnel Loss Any New Software Computer Changes Computer Viruses Precocious 10 Year Olds

It's a fact. 90% of computer owners don't
understand how their machines really work!

Using a computer requires a certain level of knowledge that most users do not have, therefore they must rely on a support person, friends, or family members to help them when there are problems. A person simply should not expect to be able to buy a computer and printer, install software from several companies and expect it to work together the first time. Software support is a fact of life, like plumbers and electricians are to homeowners.

We can help you with: Lab Manager, Backups, Data File Analysis, Network Questions, Windows 98, 2000, XP, Vista, Microsoft Office Products and much more.

Free support looks great up front, but when the company disappears, labs pay a heavy price for software with no future and no help. Companies with long range vision must charge a fair price for services rendered. Our plan has always been to be here to support you far into the future.

Staffing a support department with top notch technicians that can support a large variety of products is expensive. Supporting software is unlike any other product, as it can interact with so many other products.

Unlike many software companies, our call center is located in the United States. We do not farm our support out to non-English speaking countries. When you call us, we guarantee you will be speaking to a knowledgeable English speaking technician.

When a computer consultant comes out to your lab, you expect to be charged for his time and service. It is no different for us. While we analyze your problem over the phone, our highly trained technicians offer the same level of knowledge and expertise.

A phone support contract guarantees you quick, comprehensive technical expertise. No appointments to make. No waiting for the technician to show. Solve your problems quickly and efficiently in just a matter of minutes.

• Telephone: To talk to a technician, call our support line at 602-264-5913. All calls to the Support Department will be subject to the Support Plan you carry at that time. To select a Support Plan, see the chart regarding terms and pricing.
• Email: Email brief software questions to support@labsysgrp.com. Your email will be answered typically the same day, but could take up to 24 hours. (Only available with a pre-paid plan.)
• Fax: Brief questions about Lab Manager can be faxed to 602-279-3633. Your fax will be answered typically the same day but, could take up to 24 hours. (Only available with a pre-paid plan.)

• On-Screen Hints: On-screen hints appear in several places on the screen as you use Lab Manager. They typically appear in blue.
• On-Screen Training Videos: At the bottom of most Lab Manager Premium screens is a button labeled "Show Me." Clicking on this button will start a helpful video related to the screen you were in. You can take a "refresher course" anytime you want with just a click of the mouse.
• On-line Forum: Ask other users questions on-line at www.labsysgrp.com.
• Newsletter: Keep informed of the newest Lab Manager features and upcoming events.

• Virtual Lab Training: We can provide training at your location. If you have a high speed Internet connection, you can take advantage of our Virtual In-Office training technology.
• On-site Training and Training at LSG location: In-lab (on site) and LSG location training is offered separately from pre-paid Support Plans.
• Fast Track Classes: 1 and 2 day Lab Manager training classes are held in the Phoenix area one to two times a year.

Support Hours: Monday - Friday
8AM - Noon & 1PM - 5PM (MST)
Arizona does not observe daylight savings time.
Calls outside these hours are after-hour support and are billed separately.
Closed 12PM - 1PM for lunch
Closed on most official US holidays.