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Let us help you

If you have a high-speed internet connection and need real-time assistance we can help you. With your permission, this technology allows us to remotely connect to your computer, see what you are seeing and control your mouse and keyboard.

To use this new feature, please contact our support department at 602.264.5913.
When you have reached a support technician, let them know you require live assistance.

Please remember, all support assistance requires a valid support contract.

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Once selected, please run or open the file you are presented with. If you are asked if you wish to connect to the internet or if you should allow this program to run, please say yes. If you are prompted to save the file, save it to the desktop and then double-click it.

Disclaimer: Laboratory Systems Group, Inc. is not responsible for any hardware or software related issues you may experience after using our live support.

To the extent permitted by law, Laboratory Systems Group, Inc. shall not be liable for any, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this Website or with the delay or inability to use this Website, or for any opinions, information, products, and services accessed through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, strict liability or otherwise, even if Laboratory Systems Group, Inc. or any of its affiliates has been advised of the possibility of damages.

We are here to provide technical support, but any opinion expressed may not reflect the views of Laboratory Systems Group, Inc.